Who we are

Our website address is: https://toptenmartltd.com.

The terms “we”, “our”, and “us” used in this policy refer to Top Ten Mart Ltd and toptengroupbd.com

We respect the privacy of our customers and are committed to protecting it with care. Our privacy policy makes you able to understand what information we may collect from you when visiting toptengroupbd.com and its subpages. It also makes clear, how we use such kind of information and the choices you have with respect to our use of this information.

What information do we collect?

At the time of visiting toptengroupbd.com and its subpages, choose a product, place an order, make a purchase, contact us or participate in any activities we conduct, we only collect your identifiable information relevant to our dealings with you like; name, email address, phone number, etc. We also preserve records of your history and interests to improve your shopping experience.

How we use the information we collect?

We use your recognizable information to learn more about your shopping preferences and to provide with you the best possible products and services. We sometimes may share the information collected from you with third parties that can provide us support services or help us market Top Ten Mart Ltd products and services. Third parties are contractually prohibited from using or sharing your personal information in any manner other than helping Top Ten Mart Ltd. We may share your personal information if necessary to obey with laws, government requests or to protect the rights of Top Ten Mart Ltd.

We also from time to time may use your identifiable information to send periodic emails to provide you with information and updated regarding Top Ten Mart Ltd. New arrivals, campaigns and any other activities. However, if you prefer to no longer receive Top Ten Mart Ltd. Emails, you can unsubscribe following the instruction at the bottom of each of your emails

Usage of “cookies”

As we use “cookie” technology, it allows us to recognize your browser, distinguish you from other customers, enhance and personalize your online shopping experience. We use “cookie” technology that allows our toptengroupbd.com to recognize your browser, discriminate you from other customers, and improve and personalize your online shopping experience.

Cookies help us recollect and process the items in your shopping cart, recognize and save your favorites for future visits and collect total data about site traffic and site interaction so that we can improve our website design, products, services, and campaigns. Regarding this also, third-parties are contractually prohibited from using your information of browsing history and product interest in any manner other than helping Top Ten Mart.

Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can improve our website design, products, services, and campaigns

 

Third-party links

We may use your details to our parent brand, sister brands, partners, social media sites and other third parties. Please be aware that we will have no responsibility or liability for the content and activities of the linked sites. Please check their policies before you submit any personal data on their website

Security

We have appropriate technical and security measures to avoid any unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Your rights

For any further information/queries regarding any matter about us or our privacy policy, you can contact us via email at info@toptengroupbd.com or you can message us using our website message option instantly

Questions

If you are concerned about your data you have the right to request access to the personal data which we may hold process about you or you can change the settings on your browser to prevent cookies stores. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purpose.

Shipping & Delivery Information

Top Ten pay attention to the urgency of your orders. We always try our best to make sure your ordered products hand over to you on due time or reach your door in the fastest possible time. After confirmation of your order once, you will receive a confirmation mail from our automatic generated system

Your ordered products will be sent to your given address in 2 to 4 business days anywhere in Bangladesh. The shipping/delivery will be completely FREE for purchase of or more than TK. 5, 000 (Dhaka Metro City and Narayanganj.)

We start the shipping process within 24 hours after confirmation of the order. So, if you want to cancel or modify your order, please inform our customer service department at your earliest.

Exchange Policy

Top Ten Mart exchange/return policy allows you to exchange or return any Top Ten Mart product purchased. Any exchange/return is absolutely free of cost and we will gladly issue you a credit note for further purchase or process an exchange against exchange/return within 30 days of the purchase date.

You will only have to make sure the following things:

  1. The product is unused and undamaged.
    2. The product must be returned or exchanged in the original packet/box.
    3. Do not write, mark, overwriting nor put any extra sticker or tape on the original packet/box.
    4. Original invoice, condition, the tag is carefully preserved.
    5. Valid reasons for exchange/return should be mentioned in writing on paper and included with the exchanged/returned product.
    6. Make an email explaining reasons for returning/exchange of your purchased product to info@toptengroupbd.com

However, all exchanges/returns are subjected to stock availability. If you choose to exchange an item, our delivery team will deliver the new item to you and take back the original item from you at the same time.

Please be noted that no discounted/special offered item will be exchanged or returned.

Corporate Sales

We supply against the order of big quantity product of any corporate client or group according to their demand.

Again, if you are looking for a customized design that you would like to have on a product and also want it in a large quantity on various occasion like corporate or private event, then Top Ten is ready to provide with you according to your requirement.

Whether you are looking for a way to reward your employees, give away memories to your guests or celebrate a party/program like picnic, birthday, wedding ceremony or even for donate to a specific people etc. you don’t need to look further. Just contact us and give detail the rest of the works will be done by us.

To know more please contact: +880 1959 000 111 or mail us any time at info@toptengroupbd.com.

Billing & Payments

Customers are feeling comfortable and paying their bills online more and more. It is a safe and easy way as well to manage your account and time also.

The options are given below-

Billing

An automatic system generated bill will be sent to your email address after confirmation of your order. You can find and reprint the bill from your Top Ten Mart user account and make a payment where your billing amount and product details will be shown.

Payment options

You can have Top Ten Mart products for payments by AMEX, Visa, MasterCard (debit, credit, and gift cards) bKash/Payment from mobile and cash on delivery.