Shipping & Delivery Information

Top Ten pay attention to the urgency of your orders. We always try our best to make sure your ordered products hand over to you on due time or reach your door in the fastest possible time. After confirmation of your order once, you will receive a confirmation mail from our automatic generated system

Your ordered products will be sent to your given address in 2 to 4 business days anywhere in Bangladesh. The shipping/delivery will be completely FREE for purchase of or more than TK. 5, 000 (Dhaka Metro City and Narayanganj.)

We start the shipping process within 24 hours after confirmation of the order. So, if you want to cancel or modify your order, please inform our customer service department at your earliest.

Exchange Policy

Top Ten Mart exchange/return policy allows you to exchange or return any Top Ten Mart product purchased. Any exchange/return is absolutely free of cost and we will gladly issue you a credit note for further purchase or process an exchange against exchange/return within 30 days of the purchase date.

You will only have to make sure the following things:

  1. The product is unused and undamaged.
    2. The product must be returned or exchanged in the original packet/box.
    3. Do not write, mark, overwriting nor put any extra sticker or tape on the original packet/box.
    4. Original invoice, condition, the tag is carefully preserved.
    5. Valid reasons for exchange/return should be mentioned in writing on paper and included with the exchanged/returned product.
    6. Make an email explaining reasons for returning/exchange of your purchased product to

However, all exchanges/returns are subjected to stock availability. If you choose to exchange an item, our delivery team will deliver the new item to you and take back the original item from you at the same time.

Please be noted that no discounted/special offered item will be exchanged or returned.

Billing & Payments

Customers are feeling comfortable and paying their bills online more and more. It is a safe and easy way as well to manage your account and time also.

The options are given below-


An automatic system generated bill will be sent to your email address after confirmation of your order. You can find and reprint the bill from your Top Ten Mart user account and make a payment where your billing amount and product details will be shown.

Payment Method

You can have Top Ten Mart products for payments by  AMEX, Visa, MasterCard (debit, credit, and gift cards) bKash/Payment from mobile and cash on delivery